Since I upgraded to OS X 10.11, I can no longer scan from my product's control panel with a USB connection. What should I do?Update your Mac to the latest version of OS X 10.11, then follow the instructions below for the software you are using.Scan to PC using Epson Scan. Install the latest version of the ICA driver, Event Manager, and Epson Scan for your product. Make sure you install all three.
You can download the software from the Downloads tab for your product. Open Epson Scan. If Epson Scan will not open or you see a communication error, restart your Mac. After you restart your Mac, try opening Epson Scan again.Note: If you see the screen below, click Yes.
Your product's name will appear in the message. Close Epson Scan. Try scanning from the product's control panel again.Scan to PC using Image Capture. Uninstall Epson Scan with Uninstaller. You can download the Uninstaller software from the Downloads tab for your product.
Download and install the latest version of the ICA driver and Event Manager. You can download this software from the Downloads tab for your product. Open Image Capture. Click Devices. Your product name should appear if Image Capture detects your product.
Do one of the following:. If Image Capture detects your product, close Image Capture, then try scanning from the product's control panel again.
If Image Capture did not detect your product, select File Reset Twain Devices, then restart your Mac. After you restart your Mac, try scanning from the product's control panel again.
Known Mac OS X compatible drivers from 10.0 through 10.11Known Mac OS X compatible drivers from 10.0 through 10.14September 30, 2018 Some printers are coming in as incompatible with Mojave (10.14) on Apple Support Communities.posted.January 27, 2016 fixes two more printer driver links on Apple's download page to support El Capitan.I've indicated the latest release date of drivers that I could find. September 30, 2015, 10.11 was released, and older drivers may not work with it.Check with the manufacturer for your individual printer driver to see if they have a download for El Capitan, even if the download below was dated before El Capitan. They may have alreadytested the software with El Capitan. If they have, you may have to download the driver directly from the manufacturer. Such was the case with the Canon Pixma MX922. Its driver was fromFebruary 2015, and yet, labelled on Canon's website as El Capitan compatible.
Downloading it direct from there, and it works. The scanner though will not appear on Image Capture anymore,and you have to download the Canon IJ drivers separately on 10.11 and 10.11.1, though this does not support the Automatic Document Feeder. 10.11.2 fixes this issue. When you Option click Add driver in Apple menu -System Preferences - Printers and Scanners to add drivers,you will sometimes get the printer or scanner that already is plugged in as a driver. In those instances,you can use the drivers that are old.I have started an to discuss this issue.
As it happens I also joined Apple's bugreporter program and they informed me it was fixed with 10.11.2. As I had just upgraded to 10.11.3, I went to check if it had been fixed and now the document feeder reappears in Image Capture.As also mentioned in the thread, under some circumstances, youcan download the driver from the manufacturer which is stated to be 10.11 compatible and install it from there, even if the driver is not newer than El Capitan's release. So always check both Apple and the manufacturer for updated drivers even if it is not available fromApple, and install its latest driver.Others have found going as far back as 10.9's scanner driver to help their.Unfortunately as long as printer and scanner developers fail to supply Apple with updates, you may or may not be in for a rude awakening trying to use your peripheralwith El Capitan. Lastly, other issues with 10.11 over prior operating systems are covered on my.This page has direct links to many of the printer vendors Mac OS X information page, as well as solutions to changes in the Mac OS X operating system that aren't supported by the printer vendors, yet supported by open source programmers.
Note, this list is by no means comprehensive. If you find a printer that supports Mac OS X not listed here, please.Page last changed: May 11, 2019This page is arranged into the following sections:. Apple Support for,Drivers in this link that are not included inApple's downloads below, are available from the vendors in the subsequent listing.