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Cisco Jabber stores systems, clients, and usage data. This data is used for systems operation, management, planning, and troubleshooting. This data is not available to unauthorized individuals.Data collected includes, but is not limited to:. Client connection logging. Accounts and/or devices connecting to systems. Client software versions. Device type(s).
Date and time access is granted or attempted. Voice and video call detail records. Accounts and/or devices originated or terminated a call attempt.
Sources and destinations. Date, time, and length of call. Resources invoked and other call properties (codec, signaling details, servicing equipment).
Cisco Jabber IM and Presence services maintain centrally-stored rosters. A roster is a personally-curated contact list. The roster is available from any device when using IM or Presence services. IM and Presence services must store roster information in order to operate normally. UBIT does not disclose roster information.Only upon departmental directive, UBIT may automatically push roster listings. Automated roster updates do not view a customer’s roster.
Other than automated roster updates, UBIT does not modify rosters.By default, university customers can add other university customers to their rosters. Rosters provide presence status and reachability.
However, privacy controls are available to restrict visibility of presence status and chat contact. The privacy controls do not block telephony or other means of communication. IM and Presence Service buffers messages sent to offline accounts. Buffering makes chatting more convenient, because messages can be sent to a contact who is away from the system, or who is accessing the system from multiple devices.Buffered messages are stored in clear text within the IM and Presence service application database. Buffered messages are cleared upon delivery or when the account is no longer valid. A maximum of 100 messages are buffered per account.
Messages are stored for the necessary operation of the system and its features. UBIT does not report or provide offline message data. Cisco Jabber is configured to provide Managed File Transfer. This allows customers to send and receive files while using the service.Managed File Transfer automatically collects metadata about files transferred, sender, receiver, and file names.
Metadata is only accessible by authorized system administrators and the IM and Presence service. Files and metadata are stored unencrypted at rest. Files and metadata are erased after 14 days. UBIT does not report or share this data.Performance monitoring and system usage data is available for systems monitoring and capacity planning purposes. The following information is not inspected:.
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File or message content. Accounts generating contentThe following information is not included in performance and usage data:. File or message content. Accounts generating contentFiles that require persistence outside of a conversation, or contain sensitive data, should be shared using accepted means.
UBIT recommends UBbox for sharing and storing sensitive or persistent data pursuant to the policies, guidelines, and procedures supplied with that service. For more information, refer to the. Cisco Jabber does not encrypt archived instant messages with local chat history. For desktop clients, you can restrict access to chat history by saving archives to the following directories:Windows:%USERPROFILE%AppDataLocalCiscoUnified CommunicationsJabberCSFHistory uri.dbMac: /Library/Application Support/Cisco/Unified Communications/Jabber/CSF/History/ uri.dbFor mobile clients, the chat history files are not accessible. Mobile clients do not encrypt archived instant messages stored locally.
The price for Mainstage 2 is much less than the price of one single JamPack, and you get all five of them - and no trouble installing on MacOS X 10.8.x.Mainstage 2 is a true Mac Program. But you do not need to actually use it other than as an installer to install the JamPacks on Mountain Lion. MainStage 2 will install all five JamPacks, including the Symphony Orchestra JamPacks - it is by far the better deal than buying one of the boxed version alone. Afterwards you use the JamPacks from GarageBand or Logic, just like if you had used the much more expensive stand alone JamPack installers.There will be no difference from the Garageband side of view. Installing garageband jam packs on lion.
Disable local chat history if you do not want unencrypted messages to be stored locally. Files received through Cisco Jabber are stored locally. Customers manage and dispose of files as they see fit. Customers may periodically wish to review and purge files.
Images are automatically accepted and downloaded to the file download location. Other files require the customer to accept the file or download it purposefullyOn Cisco Jabber for Windows, files are received to MyJabberFiles, located in the Chat archive location specified in Chat settings.On Cisco Jabber for Mac, files are received to Downloads within the Mac file system.Jabber for Mobile files are stored based on device settings and preferences. Cisco Jabber is FIPS 140-2 capable, however, these capabilities are enforced by the operating system with Cisco Jabber for Windows. Cisco Jabber and other applicable clients connect to the IM and Presence Service using Transport Layer Security (TLS) to secure XMPP traffic between the client and server (C2S). Within the TLS transport, messages are encrypted using 256-bit AES encryption.As of July 2018, all Jabber clients connect securely through the Cisco Expressway collaboration edge. This secured transport then connects to the IM and Presence Service.Customers may block Cisco Jabber contacts.
Blocking prevents Presence and Instant Message interaction. Blocking does not restrict telephony, email, or other forms of contact.By default, Cisco Jabber will prompt when an external contact wishes to reach you. You may adjust this preference to 'Block Everyone' externally. When this option is selected, only those contacts which you have explicitly allowed may reach out to you via chat.Additionally, you may “Block Everyone” for chats within the buffalo.edu presence domain, however, doing so may have undesired effects.
You must curate an “Allow List” or add customers to your contact list. Customers populated from Enterprise Groups are not automatically considered 'allowed' and must be added explicitly if you make this change.The university uses open federation to allow external participants the opportunity to contact you. However, this may, from time to time, result in Instant Messaging spam.
You must block these unwanted contacts individually, or simply ignore them. Voice and video calls within the university's data network systems are not encrypted.Media between Cisco Jabber and the Cisco Expressway collaboration edge is encrypted. This secures traffic over TLS v1.2 between Cisco Jabber and border systems. Media encryption is backlogged for general availability. If there is a requirement for general media encryption or end-to-end encryption between Jabber and premise-based phones and devices between IP Phones or within the university's data network, please contact Network and Communications Systems. Customers can save copies of information and files exchanged through Cisco Jabber. This includes, but is not limited to: an account profile, chat conversations, files exchanged, etc.The university cannot limit the storage or reception of data exchanged through Cisco Jabber.Customers should use discretion when transmitting protected or private data.
This will mitigate the risk of unauthorized access to protected or private data. When using Instant Message or Presence with remote systems customers, these remote systems may not support TLS security.
Therefore, conversational data may not be sufficiently secured or encrypted.Customers are advised to use end-to-end secured services such as Webex Teams or UBbox to interact with external participants if transmitting protected or private data.
New Values for Saving Chat HistoryThe parameter SaveChatHistoryToExchangeOperationMode has additional values that affect how you can save Cisco Jabber chats to a folder in Microsoft Outlook. For more information,see the Parameters Reference Guide for Cisco Jabber 12.1.Reset Switch in Windows InstallerNow you have the option to reset Jabber when you’re pushing a new version to your users. Include the RESETJABBER installerswitch in a command line installation.
For more information, see the chapter Deploy Cisco Jabber Applications in On-Premises Deployment for Cisco Jabber 12.1.Mobile Client PromotionThe parameter EnablePromoteMobile is now disabled by default. Users will no longer be prompted to install the mobile client.
For more information, see theParameters Reference Guide for Cisco Jabber 12.1.Resolved CaveatsThis release provides fixes for several known defects. What’s New in Release 12.1.Jabber Mobile App Promotion—You can enable a notification for Cisco Jabber for Windows users to promote the use of the Cisco Jabber for Mobile clients.Clicking the notification lets the user download the app from Google Play or the Apple App Store. You can configure this notificationusing the EnablePromoteMobile parameter.This parameter is enabled by default.You can change the default text of the user notification by configuring the PromotionWelcomeText key.Retain Secure Phone Certificate during a Cisco Jabber Reset—Users must retain the secure phone certificate during a Cisco Jabber reset. ServerSoftwareOperating systems.Microsoft Windows 10, 32 and 64 bit (Desktop OS x86).
Microsoft Windows 8.x, 32 and 64 bit. Microsoft Windows 7 SP1 or later, 32 and 64 bitOn-premises servers.Cisco Unified Communications Manager version 10.5(2) or later (Minimum)Cisco Unified Communications Manager version 11.5(1) SU3 or later (Recommended).Cisco Unified Communications Manager IM & Presence version 10.5(2) or later.Cisco Unity Connection version 10.5 or later. Cisco WebEx Meetings Server version 2.6 MR1 or later.Cisco Expressway Series for Cisco Unified Communications Manager. The client usesthe ports and protocols listed in the following table. If you plan to deploy afirewall between the client and a server, configure the firewall to allow theseports and protocols.PortApplication Layer ProtocolTransport Layer ProtocolDescriptionConfiguration6970HTTPTCPConnectto the TFTP server to download client configuration files.6972HTTPSTCPConnects to the TFTP server to download client configuration files securely forCisco Unified Communications Manager release 11.0 and later.53DNSUDPHostnameresolution.3804CAPFTCPIssuesLocally Significant Certificates (LSC) to IP phones. Browser Click to Call is not supported on Microsoft Edge.Microsoft Office.Microsoft Office 2016 Desktop OS Version, 32 and 64 bit.
Microsoft Office 2013, 32and 64 bit. Microsoft Office 2010, 32and 64 bitMicrosoft Exchange integrates directly with Cisco UnifiedCommunications Manager. Device Name with Extension MobilityWhen Extension Mobility is enabled, the controlled devices menu in Jabber will display the phone type only, instead of thephone type and user name.Cisco IP CommunicatorCisco IP Communicator is not supported as a controlled device on Jabber when users choose to use their desk phone for calls.
Custom Tabs over MRACisco Jabber supports display of only plain text HTML pages when custom tabs are accessed over MRA. MultilineJabber doesn't currently support configuration of two lines with same number associated with different partitions.
Allow Paste Operations via ScriptJabber versions 11.8.5 and later may have issues with copy paste when the policy Allow paste operations via script is enabled for Internet Explorer at Windows Components Internet Explorer Internet Control Panel Security Page Internet zone.Single Number ReachFor Cisco TelePresence Video Communication Server Control (VCS) versions earlier than 8.10.X, you need to configure the editableinbound rules to enable the single number reach for users who are using Cisco Jabber over Mobile and Remote Access. For moreinformation, see Limitations in Enable Single Number Reach section from the Feature Configuration Guide for Cisco Jabber 12.0.Voicemail Credential Popup during Sign inIn a hybrid deployment, if Webex messenger, Call Manager and Unity connection are all SSO enabled, and voicemail credentialshave been previously saved to cloud, users may see the Update Credentials popup for voicemail during the sign-in process. The workaround is to not configure voicemail server address on the cloudserver but only configure it in the service profile or the jabber-config.xml file.IBM Notes Contact SearchWhen searching for an IBM Notes contact, entering either ' or as the first character in the search string won't find thecorrect contact.Real-Time Transport Control Protocol (RTCP)Jabber will continue to send RTCP packets even when disabled. RTCP is an integral component of Jabber Telephony services.Outlook Save Chat feature with Office 365Applies to: Cisco Jabber for desktop clients.To use the Outlook Save Chat feature with Office 365, the user must enter credentials manually in Jabber with a single sign-on (SSO) deployment.Cannot Copy ImageYou cannot right-click over an image in a conversation in Jabber and select copy. You must highlight the image and then right-clickto copy it.Microsoft Outlook OST FileIntermittently Cisco Jabber for Windows is unable to access the Microsoft Outlook OST file. To resolve this issue, restartJabber and restart Outlook.Automatic Detection of Proxy Settings (WPAD)Cisco Jabber does not support Web Proxy Auto-Discovery (WPAD) proxy discovery.
For information about how to configure proxysettings for Cisco Jabber, see Configure Proxy Settings in the On-Premises Deployment for Cisco Jabber guide.Call TransfersWhen you are transferring a call to a third party, the third party must respond to the call before you can complete the transfer.You cannot currently dial the third party and connect the first party while waiting for the call to connect (also known asa blind transfer).Prior to Release 12.7(1), Cisco Jabber does not correctly inform Unified Communications Manager that a call being transferredis on hold. This behavior results in incorrect reporting when you use Jabber with Cisco Finesse.Chat Reply and No Voicemail ProfileThe chat reply feature does not work if the user has no voicemail profile configured. If the user selects Chat reply in an incoming call, the call continues to ring and the Chat reply and Answer options are greyed out. This limitation is documented in CSCux75667.Cisco AnyConnect Secure Mobility ClientCisco Jabber for Windows supports Cisco AnyConnect Secure Mobility Client version 4.0 and later. This limitation is documentedin CSCuy14721.Cisco Unity Connection Dispatch MessagesIn Cisco Unity Connection, a dispatch message is sent to a distribution list with the message configured in such a way thatonly one user responds to that message. A user can accept, decline, or postpone the dispatch message.
Cisco Jabber for Windowsdoes not support Cisco Unity Connection dispatch messages. This limitation is documented in CSCuw31908.Emails to a Group of ContactsThere is a limit of 2083 characters in the To field when sending an email to a group of contacts. Depending on the lengthof the email addresses and the number of contacts, not all contacts may be added to the email. For more information aboutthe 2083 character limitation, see.Location Feature and Multiple Domain SupportConsider the following deployment scenario:When you deployed your Cisco Unified Communications Manager IM and Presence Service node, all users were imported with singledomain support.
You later changed the address scheme to Directory URI (multiple domain support).The location feature will now not work for newly added domain users. Users in the initial domain are unaffected. This limitationis documented in CSCuu63734.Logitech Keyboard Display ChangesThe built-in display for Logitech UC keybaord K725-C does not display caller or device information on incoming calls.
Instead,the Cisco logo is displayed.Microsoft Outlook Local Contacts and PresenceUsers' presence is unknown when the contact is manually added to contacts in Microsoft Outlook 2010 and 2013, when the contactis added to local (custom) contacts with an email address type of SMTP. To resolve this issue, delete the contact and addit again manually, ensuring the email address type is Exchange (EX). This item is documented in CSCuo57172.Phone Mode Deployments with Microsoft LyncClick-to-x functionality must be disabled if you want to deploy Cisco Jabber for Windows in phone mode on the same computeras Microsoft Lync. See the Common Installation Arguments section of the Deployment Guide for more information about the CLICK2X installer switch.Plantronics Accessories and SoftwareIf you use Plantronics accessories for Cisco Jabber call management, and if you have Plantronics Hub installed, ensure thatat least version 3.5 is installed.
Download Plantronics Hub 3.5 from the Plantronics website.Remote Desktop Control over Mobile and Remote AccessRemote desktop control over Mobile and Remote Access is not supported. This limitation is documented in CSCuz19139.
SAML Single Sign-On LimitationsWhen configuring SAML SSO on Cisco Unified Communications Manager and Cisco Unity Connection servers, use a fully qualifieddomain name (FQDN) instead of an IP Address to define the server name. If you use an IP Address, the client displays a warningmessage that the certificate is not valid. The requirement to use an FQDN is because the embedded Internet Explorer browseris not able to validate IP addresses in the Subject Alternate Name (SAN) certificate.Space Characters in CredentialsThe following rules apply to space characters and credentials:.Usernames can contain spaces in on-premises deployments.Usernames cannot contain spaces in cloud-based deployments.Passwords cannot contain spaces in any deployment scenario.The first and last characters of usernames in on-premises deployments must not be spaces.
This rule is also true for usernamessynchronized from a directory source.Standard CTI Secure Connection User GroupCisco Jabber for Windows does not currently support CTI connections over transport layer security (TLS). As a result, CiscoJabber for Windows users cannot switch from using a CSF device to using a desk phone device if they belong to the StandardCTI Secure Connection user group. This limitation is documented in CSCux83786.TIFF Images Not SupportedIn this release, if users have a.tiff image as their avatar, then Jabber will display the default icon image instead. Touse a personal avatar, users must upload an image in a supported format, such as jpg, bmp or png.Using Click-To-X Feature with Contacts in Microsoft OutlookIf you use UDS as a directory source, users can only use Click-To-X capabilities, such as Click-To-Call and Click-To-IM, tocontact Microsoft Outlook users if they are already in the cache file.
A cache file is created for someone if they are inthe users' Cisco Jabber contacts list, or have a Cisco Jabber history created by the user previously searching, IMing, orcalling them, or by leaving a voice message.Supported Characters in a Cisco Jabber User ID/E-mail AddressThe following characters are supported in a Cisco Jabber user ID/E-mail Address:.Uppercase characters (A to Z).Lowercase characters (a to z).Numbers (0-9).Period (.).Hyphen (-).Underscore.Tilde Extension MobilityJabber does not support the Cisco Extension Mobility Cross Cluster (EMCC) feature. Limitations and Restrictions for On-Premises Deployments. Adding Federated ContactsWhen adding federated contacts, Cisco recommends that users add the federated contacts as company contacts ( File New Contact), rather than as custom contacts. Adding federated contacts as custom contacts can cause intermittent presence issues. Thisissue is documented in CSCuz59060.Creating and Configuring Devices for Users in Cisco Unified Communications Manager 11.0If you are creating devices for users in Cisco Unified Communications Manager 11.0, you can now specify a key order as RSA Only, EC Only or EC Preferred, RSA Backup. Blocking Users in Enterprise GroupsBlocking users does not prevent a blocked user's status from being displayed if the blocked users are in a contact list aspart of an enterprise group. For example, User A blocks User B.
However, User A is in User B's contact list as part of anenterprise group. As a result, User B can view User A's availability status.Invitees to Instant Webex MeetingsInvitees to instant Webex meetings must be provisioned with Webex accounts before they can join an instant Webex meeting.For example, User A has a Webex account and starts an instant Webex meeting from Cisco Jabber. Use A then invites User B,who does not have a Webex account, to the meeting. When User B clicks on the meeting link in Cisco Jabber, an error messageis displayed and the user can't join the meeting. User B must be provisioned with a Webex account before attempting to joinany instant Webex meetings. This limitation is documented in CSCux52068.Jabber to Jabber CallsWe recommend running Internet Explorer 10 or greater while using the Jabber to Jabber calling feature.
Using this featurewith previous versions of Internet Explorer or with Internet Explorer in Compatibility Mode can cause issues with Cisco Jabberclient login (non-SSO setup) or Jabber to Jabber calling capability (SSO setup).Users in Common IdentityThere is a known issue with signing into Cisco Jabber for some users who have migrated to Common Identity. If users receivean Incorrect user name or password error message when entering their username and password, see the following article,.Performance and Behavior Notes.
Presence indicators on Sharepoint 2016When you sign-out of Jabber, the presence indicator bubbles are grayed out and do not refresh after signing back into Jabber.You can resolve this behavior by refreshing the webpage. This will ensure that accurate presence information is displayed. Do Not Disturb (DND)If Jabber is controlling the Deskphone and if Do Not Disturb (DND) is set on the Deskphone,the presence status of the Jabberclient does not change.This behavior indicates that the Jabber client is functioning as designed. No action is required from the user. Jabber to Jabber Calls and Symantec Host IDS (HIDS)Jabber to Jabber calls can trigger errors in Symantec HIDS.Symantec HIDS has a rule that disables connections from internet-based servers if it receives 5 connection requests from thesame internet-based server within 200 seconds. For example, 3 Jabber to Jabber calls within 200 seconds will trigger SymantecHIDS.
When this happens, ongoing Jabber to Jabber calls are dropped and Jabber to Jabber calls are disabled for 600 seconds.To avoid this scenario, you must add Cisco Jabber to the Symantec exception list. This behavior is documented in CSCuw32007.HTML Sanitization CodeThe Jabber HTML sanitization code has been modified to disallow 'masked' links in XMPP message payloads due to its potentialabuse in phishing attacks. These links are no longer allowed for security reasons.It is recommended that Jabber Administrators educate potential users who may be affected by this feature enhancement. Meeting RemindersCisco Jabber displays pop-up reminders for Cisco Webex meetings only. Reminders for non-Cisco Webex meetings are not displayed.If the URL for a Webex meeting is changed (for example, by URL filter software), attempts to join the meeting from the meetingreminder or from the Meetings tab fail. This behavior is documented in CSCux03658.Schedule Meeting Button Disabled on Phone-Only ModeWhen Outlook is installed, and the MacCalendarIntegrationType parameter is set to Outlook, the Schedule Meeting button is displayed.
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However in phone-only mode, the button is not shown.Removing Participants During Conference CallsUsers can only remove participants from a conference call when using the softphone(CSF) device for calls. Users can't removeparticipants from conference calls in desk phone control mode or using extend and connect.Video CallsThe Start My Video button doesn't work immediately after a call connects.
Users must wait approximately 6 seconds after the call starts beforeclicking the Start My Video button. This behavior is documented in CSCuz06415.Contact Resolution for Enterprise GroupsJabber resolves contacts in enterprise groups individually rather than all at once.
As a result, when you add an enterprisegroup to your users' contact lists—or if they clear their local cache—they'll only see the username and domain for each personuntil they hover over or interact with them.Caveats. Known defects, or bugs, have a severity level that indicates the priority of the defect. These release notes include the followingbug types:.All severity level 1 or 2 bugs.Significant severity level 3 bugs.All customer-found bugs except severity level 6 enhancement requestsSeverity LevelDescription1 CatastrophicReasonably common circumstances cause the entire system to fail, or a major subsystem to stop working, or other devices onthe network to be disrupted. No workarounds exist.2 SevereImportant functions are unusable and workarounds do not exist. Other functions and the rest of the network is operating normally.3 ModerateFailures occur in unusual circumstances, or minor features do not work at all, or other failures occur but low-impact workaroundsexist.This is the highest level for documentation bugs.4 MinorFailures occur under very unusual circumstances, but operation essentially recovers without intervention. Users do not needto install any workarounds and performance impact is tolerable.5 CosmeticDefects do not cause any detrimental effect on system functionality.6 EnhancementRequests for new functionality or feature improvements.Search for Bugs.